Frequently Asked Questions
Everything you need to know about the ultimate sleep experience.
What makes the Nuzzle™ Pillow different from traditional pillows?
Unlike standard pillows that flatten over time, the Nuzzle™ Pillow uses phase-change technology developed by NASA to regulate temperature and features adjustable inner layers to customize your loft and firmness.
How do I clean and maintain my Nuzzle™ Pillow?
The outer cover is fully machine washable. Simply unzip the cover, remove the inner layers, and wash on a cold, gentle cycle. Tumble dry on low heat to maintain the plushness of the fibers.
What is your shipping policy?
We offer free standard shipping on all orders within the continental United States. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.
Do you offer a sleep trial or a return policy?
Yes! We offer a 30-night 'Cloud-Nine' sleep trial. If you aren't completely satisfied with your sleep quality, you can return the pillow for a full refund within 30 days of delivery.
Is the Nuzzle™ Pillow suitable for all sleeping positions?
Absolutely. Because of our unique dual-layer adjustable system, you can add or remove layers to create the perfect height for side, back, or stomach sleeping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Affirm.